Agentforce
Empower your business with smarter, specialized, always-on AI support for your employees or customers.
Agentforce redefines customer engagement and employee support with its suite of autonomous AI agents. Whether managing service requests, driving sales, optimizing campaigns, or guiding shoppers, Agentforce operates seamlessly, adapting to real-time data and learning as it works. With low-code tools and secure integration with Customer 360, you can deploy tailored AI agents that enhance productivity and satisfaction without missing a beat.
We do think that humans and agents working together is the future.
- David Schmaier, President & Chief Product Officer, Salesforce
Handle any business use case
Quickly configure agents from scratch using Salesforce tools or deploy prebuilt options for service, sales, marketing, commerce, and more.
Save time on routine tasks
Enable agents to handle repetitive jobs, allowing employees to focus on high-value work while escalating complex issues when necessary.
Complete high-value tasks
Go beyond automation with AI agents capable of creating emails, plans, and campaigns, connecting data to action seamlessly.
Utilize data across all systems
Empower AI agents with secure, scalable access to enterprise-wide data, enabling intelligent and dynamic decision-making.
Resolve customer inquiries 24/7
Provide natural, round-the-clock customer support with data-backed accuracy and secure escalation to human teams when needed.
Engage with prospects 24/7
Answer product questions, handle objections, and book meetings autonomously across channels like SMS, WhatsApp, and email.
Offer personalized product recommendations
Deliver tailored shopping experiences by engaging customers with personalized suggestions on your site or their preferred messaging app.
Create and optimize campaigns
Streamline campaign creation and continuously improve performance with AI-driven insights and proactive recommendations.