Einstein for Service Cloud
Deliver intelligent, scalable service that delights customers with faster resolutions and seamless experiences.
As customer expectations grow and challenges become more complex, intelligent service is no longer optional—it's essential. Salesforce AI - Einstein for Service Cloud - helps you optimize service delivery, resolve cases faster, and provide personalized, consistent support at scale. Empower your team with AI-driven insights and automation for exceptional customer experiences every time.
79% of customers expect companies to understand their unique needs & expectations.
- Salesforce, 2022 Salesforce State of Service Report
Our Salesforce Einstein for Service Cloud implementation services can help you:
Increase customer satisfaction
Boost satisfaction by 32% with timely and accurate support, empowering agents to resolve issues more effectively. (Source: Salesforce Customer Success Metrics Survey)
Decrease service and support costs
Reduce costs by 27% with AI-powered efficiencies that save time and resources while enhancing service quality. (Source: Salesforce Customer Success Metrics Survey)
Speed up conversation responses
Empower agents with AI-driven, pre-populated responses that adapt in real-time as conversation contexts evolve.
Maximize every interaction
Leverage AI to deliver personalized offers and next-best actions during every customer interaction, boosting outcomes.
Improve agents' efficiency and accuracy
Eliminate the guesswork by auto-filling case details with precision, improving reporting and overall agent productivity.
Build a library of approved responses
Leverage deep learning and NLP to create a catalogue of approved replies based on historic chat transcripts for consistent and efficient communication.
Create workflows fast with clicks, not code
Quickly create and adjust workflows using low-code tools, ensuring your service processes stay agile and scalable with changing needs.
Decrease time spent searching for answers
Use Einstein Article Recommendations to identify relevant content and suggest the best articles to agents based on case details and text, streamlining resolution times.