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Service Cloud

Enhance customer support by giving your agents deeper insights into customer needs and manage all communication channels from one platform.

Service Cloud is the only AI-powered customer service platform that seamlessly manages every service channel, from social media to phone calls, all within a single console. With Salesforce Service Cloud, you can deliver next-generation service in today’s hyper-connected world.

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According to Salesforce, high-performing teams are 3.4x more likely than underperforming teams to use artificial intelligence.

- Salesforce

Give your agents a deeper understanding of customers, and managers a complete view of team performance with dashboards and recommendations from Einstein.

Boost agent efficiency and customer satisfaction with a console that displays everything relevant to a case, from any department, all in one dynamic, connected CRM solution.

Improve field service operations with a mobile-first experience that uses Einstein AI to ensure technicians have the right tools and parts to do the job right.

Give clients the option to help themselves with a custom, branded community that connects them to shared knowledge, helpful peers, and subject-matter experts.

Our Salesforce Service Cloud implementation services can help you:

Complete customer insight

Access all customer data, from purchase history to communication, through an intuitive visual interface.

Intelligent task assignment

Assign tasks to agents based on their skills and availability, ensuring inquiries are resolved as quickly as possible.

Automated communication

Automate email responses and easily log every call directly from the Salesforce platform.

Rapid real-time support

All customer inquiries from various channels will be forwarded to your support team immediately upon receipt.

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